Terms and Conditions

Change Your Name is a professional change of name service for the supply change of name deeds or deed polls for clients within the United Kingdom (England, Wales, Scotland and Northern Ireland).

Supply of Information

We do not amend or alter the information given to us by you so please ensure that you complete the online forms accurately.

In the event that an incorrect deed is produced no liability shall attach to Change Your Name.
 
In the event that any mistake is the fault of Change Your Name, such liability shall only extend to the value of the product purchased from us.

Accepting Your Order

Change Your Name will only accept orders where it believes that the purpose for which the deed has been ordered is legitimate and or legal.

We reserve the right to refuse your order in the event we believe the order is not for a genuine purpose.

For this purpose we require that you complete all requested fields on our application form.
 
Failure to complete all fields could result in delay or non acceptance of your order.

Payment Terms

Payment is provided in advance by credit or debit card using our secure payment provider HSBC secure e-payments. You will see a padlock in your browser when you leave our site and enter the secure payment screen.

Your card will be billed as OLS limited

We do not invoice and no credit terms will be given without prior agreement. We are able to accept cheques if you wish to pay by this method. However these will be subject to bank clearing and may take up to 7 days before we are able to apply for your documents. Please contact us for this option.

Breakdown of Charges

Our charges constitute payment for a disbursement which is payable to the relevant government department for the search, together with an administration charge including VAT which is our fee for the search. This will be detailed on your receipt which is our invoice to you.

By ticking the acceptance box on the order page you are deemed to have read and understood these terms and conditions of service.

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Delivery of Documents

Your documents will be delivered to you within 2 working days by 1st class post.

Problems and Complaints

Any problems and complaints should be addressed in writing to complaints@officialrecords.co.uk. Please give your full name, transaction reference number and nature of complaint, We will endeavour to answer your complaint within 48 hours of receipt.

The postal address of Change Your Name is: 

Change Your Name
Alexander House
19 Fleming Way
Swindon
Wiltshire
SN1 2NG

Telephone: 0870 6260419

Email: support@officialrecords.co.uk

Refunds

You will be entitled to a refund within 7 days of purchase in the event that we have not dispatched your order to the relevant government department. This complies with The Distance Selling Directive.

If the order has been dispatched, we are unable to provide a refund to you unless the order has not been processed by us or the relevant government department has not received or processed our order on your behalf.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not pass your e-mail address to anyone else. Specifically, if you purchase documents from us, the information you supply to us will only be used to fulfill your order. We will not pass your details to anyone else, and we will not send you correspondence other than that related to the production of your documents.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details (if you are purchasing documents)

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and where applicable for no more than 6 months.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us at support@officialrecords.co.uk Change Your Name is the trading name of Online Legal Services limited a company registered in England and Wales under company number 3964822 and whose registered office is 18 Marcham Road Abingdon Oxon OX14 1AA

Information on this page is current and last updated: 03/07/2007
Further Information

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